Last updated August 7, 2026
CUSTOM ORDERS & ARTWORK APPROVAL
Custom engraving is permanent. Work begins after the project scope, price, and any required artwork proof are approved. Customers are responsible for confirming spelling, names, dates, artwork, placement, and other project details. Changes requested after production begins may require a new quote. Because personalized items generally cannot be resold, approved custom work is not returnable solely because the customer changes their mind or an approved detail was incorrect.
CUSTOMER-SUPPLIED ITEMS
Customer-supplied items are handled with care. Before work begins, customers should accurately identify the item’s brand, model, material or coating, color, quantity, condition, and replacement value. Materials and coatings can react differently to engraving, so an exact result cannot always be guaranteed on an unknown or previously used surface.
If GG Laser Craft damages an item through a production error, we will replace it with the same item or a reasonably equivalent blank, subject to availability and the replacement value confirmed before work begins.
For batch orders, customers should provide at least one extra matching item whenever possible. Any unused extras will be returned. Irreplaceable, discontinued, sentimental, collectible, or unusually valuable items must be disclosed before quoting and may be declined or require separate written approval.
Replacement coverage does not automatically apply to hidden defects, undisclosed materials or coatings, inaccurate customer-provided specifications, or normal material variation outside our control. Those situations will be reviewed fairly on a case-by-case basis.
QUALITY, CORRECTIONS & RETURNS
Every project is inspected before delivery. If an item arrives damaged, has a production defect, or differs materially from the approved order, contact GG Laser Craft promptly with clear photos of the item and packaging. After review, we will repair, remake, replace, or refund the affected work when appropriate.
Natural grain, color, texture, and coating variations are expected in wood, stone, metal, and other engraved materials and are not automatically considered defects. Eligibility for returns of non-personalized items depends on the item’s condition and original listing. Please contact us before sending anything back.
TURNAROUND, SHIPPING & PICKUP
Turnaround times are estimates provided with the quote and begin after approval and receipt of any required items or materials. Timing may change if the design, quantity, materials, or requested finish changes.
Customers are responsible for providing an accurate delivery address. Carrier delays are outside GG Laser Craft’s direct control, but we will help resolve shipping issues when possible. Inspect delivered packages promptly and retain the item and packaging if a shipping-damage claim may be needed. Local pickup or drop-off is available only when arranged in advance.
Questions about a project or these policies can be sent to Ryan@GGLaserCraft.com.